Online Privacy Policy

Many thanks for visiting our web page. Compliance with statutory data protection provisions is particularly important to us. The aim of this data protection policy is to inform you as the user of the website of the nature, scope and purpose of personal data processing and your existing rights, providing you are deemed a data subject as defined by Article 4 section 1 of the General Data Protection Regulation. The following data protection policy has already taken into account new developments in line with the General Data Protection Regulation (GDPR), which applies from 25.5.2018. At the same time, this policy also fulfils the hitherto applicable requirements of Article 13 of the German Federal Telemedia Act.

1. Controller

This website and the services offered are operated by

Pekini Street 45
Tbilisi, Georgia

Tel.: 0099532 2382128

2. General information

We have developed the website in such a way as to ensure we collect as little data from you as possible. It is possible in principle to visit our website without entering any personal data. The processing of personal data is only necessary if you decide to use certain services (e.g. using the contact form). In doing so, we make sure at all times that we only process your personal data in accordance with a legal basis or consent given by you. We adhere to the provisions of the General Data Protection Regulation (GDPR), applicable from 25.5.2018, and the relevant applicable national regulations, such as the German Federal Data Protection Act, the German Federal Telemedia Act and other special legislation on data protection.

3. Definition

In accordance with GDPR, the terms used in this data protection policy are defined as follows:

personal data’ any information relating to an identified or identifiable natural person (hereinafter referred to as ‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

processing’ any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

restriction of processing’ the marking of stored personal data with the aim of limiting their processing in the future;

pseudonymisation’ the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

controller’ the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

processor’ a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

recipient’ a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;

third party’ a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;

consent’ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

4. Consent

When you visit our website, we will sometimes collect certain personal data concerning you. We require your consent to do this. This takes place in the first instance in our dialogue and service area specifically when contact is made via a contact form, a newsletter is ordered, when booking queries are made, when our services are used (e.g. pregnancy calendar or subscription service).

Declaration of consent

By using the forms we provide, you thereby consent to us collecting the personal data you provide and processing it as indicated in this data protection policy. You may withdraw this consent at any time with effect for the future by providing us with a relevant statement. However, please note that it is no longer possible to use our service without your consent. To withdraw, please use the above methods of contact (in that instance, please state your name, email and postal address).

5. Purpose and legal basis of personal data processing

We process personal data required to legitimise, perform or process our service offering using Article 6, section 1b GDPR as our legal basis. If we use external service providers as part of commissioned data processing, the legal basis for the processing shall be Article 28 GDPR.

We collect, process and use the personal data exclusively for the following purposes:

when contact is made and for related correspondence

based on your consent

dealing with your request and to provide you with any additional advice you require

based on your consent

sending our newsletter, the subscription service

based on your consent

to ensure that our website is presented to you in the most effective and interesting way (e.g. through anonymised evaluation)

based on legitimate interests

for technical implementation of our services

based on legitimate interests

registration as a Weleda user; taking part in product reviews

based on your consent

participation in competitions

based on your consent

6. Personal data collected and processed

We only collect and process your personal data when it is freely provided by you with your knowledge e.g. by completing forms or sending emails.

This initially concerns the following data in the forms provided. Fields with star (*) are required:

General contact information:

  • Form of address
  • *First name
  • *Last name
  • *Telephone number
  • *Email address
  • *Personal number
  • *Street
  • *House number
  • *Town/city
  • Request
  • Message

Weleda user account:

  • Form of address
  • *First name
  • *Last name
  • *Email address
  • Password

The personal data you provide and the content thereof shall remain exclusively with us and our associated companies. We shall only store and process your data for the purposes stated in clause 5. Any use beyond the indicated purpose requires your express consent. The same also applies to the transfer and transmission of your data to third parties.

7. General log files

The connection data for the querying computer (IP address), which of our pages you visit, the date and duration of your visit, the identification data of the browser and operating system type used, the web page you are visiting us from and successful access are temporarily recorded by the web server in protocol files (log files). Technical administration of web pages and anonymous collection of statistics allows evaluation of access to the Weleda service and evaluation aimed at improving data protection and data security within our company, in order to ultimately ensure an optimum level of protection for the personal data we process.

The server log file data is stored separately from all the personal data you enter for a period of 12 months for analytical purposes, before being erased.

8. Cookies

We use cookies and similar technologies in order to be able to offer you a personalised online experience. Please see our Cookie Overview for more information on how Weleda uses cookies and similar technologies.

9. Social plugins

This website has integrated social media/social sharing functions. However, to protect web page users, Weleda has chosen to use Shariff script.

Weleda does not record any personal data through the social plugins or regarding their use itself. To prevent data from being transferred to service providers in the USA without your knowledge, Weleda uses what is known as the Shariff solution. This solution ensures that no personal data is passed on to the providers of the individual social plugins to begin with if you visit this website. Data can only be transferred to the service provider and stored there if you click on one of the social plugins.

For more information on the Shariff solution, please visit the web pages of its provider, Heise Medien GmbH & Co. KG:

10. Competitions on Facebook

Personal data is stored for the duration of the competition in order to dispatch any prizes. Once the competition is over, the data is erased. In some individual cases, the data is passed on to external service providers. The participant may withdraw their consent to storage at any time by contacting and thereby retire their participation.

The participant also agrees that, for relevant competitions, the photo or product review they upload with their full first name and the first letter of their surname may be published in conjunction with the competition and with any prize awarded, following our approval, on the Weleda web page or Weleda’s Facebook or Instagram presence. The participant themselves is responsible for the lawfulness of the photos uploaded, particularly with regard to image rights. Weleda reserves the right not to approve photos or text with content that is obviously illegal (these photos are not displayed in public and are excluded from the competition).

11. Integration of third-party content and services

Our website uses content and services from other providers. These include, for example, maps and videos provided by Google Maps and YouTube. The IP address must be transmitted in order to ensure that this data can be accessed and displayed in the user’s browser. The providers (hereinafter referred to as ‘third-party providers’) therefore use the user’s IP address.

Although we endeavour only to use third-party providers which only require the IP address to provide content, we have no influence on whether the IP address may be stored. This process may take place for statistical purposes, among others. If we become aware that the IP address is stored, we shall inform you.

Use of Google Analytics

This web page uses Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’).

Google Analytics also uses cookies, i.e. text files which are stored on your computer and enable analysis of your use of the web page. The information extracted by the cookie regarding your use of this web page is usually transferred to a Google server in the USA and stored there.

IP anonymisation is activated on our web page, meaning that your IP address is shortened in advance by Google within the member states of the European Union or other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and shortened there in exceptional cases. In these exceptional cases, in accordance with Article 6 section 1 GDPR, this processing is based on our legitimate interest in statistical analysis of user behaviour for optimisation and marketing purposes.

Google will use this information on our account to evaluate your use of the web page, compile reports on web page activities and provide additional services associated with web page use and Internet use to us as the web page operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

You can prevent the storage of cookies using the relevant setting in your browser software; however, please note that in this case, you may not be able to use all functions of this web page to their full extent.

You can also prevent the collection of the data extracted by the cookie concerning your use of the web page (including your IP address) at Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

Alternatively, you can also stop the recording of data by Google Analytics by using what is known as an ‘opt-out cookie’, by clicking here. If you erase the cookies in your browser, you must click on this link again.

Google LLC, with its headquarters in the USA, is certified for the US-European ‘Privacy Shield’ data protection framework, which guarantees compliance with the level of data protection applicable in the EU.

For more information on how user data is used in Google Analytics, please see Google’s Privacy Policy:

You can find Google’s Privacy Policy at:

Use of DoubleClick

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘DoubleClick’).

DoubleClick uses cookies to place relevant ads for the user, improve reports on campaign performance, or prevent a user from seeing the same ads over and over again. Google uses a cookie ID to record which ads are placed in which browser and can therefore prevent these from being displayed repeatedly. Processing is based on our legitimate interest in optimum marketing of our website in line with Article 6 section 1f GDPR.

DoubleClick can also use cookie IDs to record what are known as conversions, which are linked to ad requests. This is what occurs when a user sees a DoubleClick ad and later uses the same browser to access the advertiser’s website and purchase something from it. According to Google, DoubleClick cookies do not contain any personal information.

Due to the marketing tool being used, your browser automatically forms a direct connection to the Google server. We have no influence on the scope and further use of data which is collected through the use of this tool by Google and therefore inform you of what we know: The integration of DoubleClick tells Google that you have accessed the relevant part of our online presence or have clicked on one of our ads. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google and/or have not logged in, the provider may still find out your IP address and store it.

If you would like to opt out of this tracking procedure, you can deactivate cookies for conversion tracking by adjusting your browser’s settings to block cookies from the domain and/or via This setting will be erased if you erase your cookies. Alternatively, you can find out about the use of cookies from the Digital Advertising Alliance at and adjust your settings accordingly. Finally, you can adjust your browser settings so that you are informed when cookies are used and can decide whether to accept them individually, whether to accept them in certain cases, or whether to opt out of them in general. If you refuse to accept cookies, the functionality of our website may be limited.

Google LLC, with its headquarters in the USA, is certified for the US-European ‘Privacy Shield’ data protection framework, which guarantees compliance with the level of data protection applicable in the EU.

Please visit the web page below for more information on DoubleClick by Google’s data protection provisions:

Use of Google reCaptcha

On this web page, we also use the reCAPTCHA function provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). This function serves first and foremost to decide whether input is made by a natural person or improperly by means of mechanical and automated processing. The service includes sending Google the IP address and any additional data required by Google for the reCAPTCHA service and, in accordance with Article 6 section 1f GDPR, is based on our legitimate interest in determining individual intention in Internet activity and avoiding misuse and spam.

Google LLC, with its headquarters in the USA, is certified for the US-European ‘Privacy Shield’ data protection framework, which guarantees compliance with the level of data protection applicable in the EU.

For more information on Google reCAPTCHA and Google’s privacy policy, please visit:

Use of Google Maps

On this web page, we also use Google Maps (API), provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google Maps is a web service which displays interactive maps in order to display visual representations of geographical information. This service is used to show you our location and make it easier to get to us.

When you access the subpages featuring integrated Google Maps, information on your use of our website (such as your IP address) is sent to Google servers in the USA and stored there. This occurs irrespective of whether you are logged into a user account provided by Google or you do not have a user account. If you are logged into Google, your data is directly assigned to your account. If you do not wish it to be assigned to your Google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates these. Any such evaluation occurs, in accordance with Article 6 section 1f GDPR, based on Google’s legitimate interest in placing personalised advertising, market research and/or needs-based design of its website. You have the right to object to the creation of these usage profiles. To exercise this right, you must approach Google.

Google LLC, with its headquarters in the USA, is certified for the US-European ‘Privacy Shield’ data protection framework, which guarantees compliance with the level of data protection applicable in the EU.

If you do not agree to your data being transmitted to Google in future in conjunction with the use of Google Maps, you can also fully deactivate the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and the map display on this website can then no longer be used.

You can view Google’s terms of use at Additional terms of use for Google Maps can be found at

Detailed information on data protection in conjunction with the use of Google Maps can be found on Google’s website (‘Google Privacy Policy’):

Use of Mouseflow

We use Mouseflow in order to better understand our users’ needs and to optimize this service and experience. Mouseflow is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Mouseflow uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Mouseflow stores this information in a pseudonymized user profile. Neither Mouseflow nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Mouseflow’s privacy policy by clicking on this link:

You can opt-out to the creation of a user profile, Mouseflow’s storing of data about your usage of our site and Mouseflow’s use of tracking cookies on other websites by using the functionality provided in our privacy policy or by following this opt-out link.

Use of retargeting tools

On our website,, we use what is known as retargeting technology. We use retargeting to categorise web page users into user groups. Depending on the user group, we then address web page visitors on other web pages or in apps with personalised advertising regarding to our products and services.

To do so, we use the following products, which are supplied to us by service providers:

‘Facebook Customer Audience’/’Facebook Pixel’

‘Facebook Custom Audience’ and ‘Facebook Pixel’ are products of Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (‘Facebook’). Our web page uses a ‘Facebook Pixel’ from Facebook which creates a direct connection to the Facebook servers. The fact that you have visited our web page is therefore transmitted to the Facebook server. Facebook assigns this information to your personal Facebook user account, if you have such an account and are logged into it. If you visit other web pages which use ‘Facebook Custom Audience’/’Facebook Pixel’, this information is also linked to your user account. However, we cannot see which other web pages you visit. If you are not a Facebook user or you are not logged in to Facebook when you visit our web page, your visit to our web page is not assigned to a Facebook user account.

For more information on the protection of your privacy at Facebook, please see Facebook’s privacy information at In particular, you can manage the content and information you have shared through your use of Facebook via the ‘Activity log’ tool or download it from Facebook via the ‘Download your data’ tool.

‘Google AdWords User Lists’/’Google Dynamic Remarketing’

‘Google AdWords User Lists’ and ‘Google Dynamic Remarketing’ are products of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). Our web page uses a pixel provided by Google that creates a direct connection to the Google servers. The fact that you have visited our web page is therefore transmitted to the Google server. Google links this information to a single ID that is stored on your end device in the form of a cookie or is provided by your end device (‘advertising ID’ on smartphones). If you visit other web pages which also use ‘Google AdWords User Lists’/’Google Dynamic Remarketing’, these are also linked to your single ID. However, we cannot see which other web pages you visit.


You can opt out of the use of retargeting tools on our web page at any time for one or more tools. Please use the following links to do so:

opt-out ‘Facebook Custom Audience’/’Facebook Pixel’
opt-out ‘Google AdWords User Lists’/’Google Dynamic Remarketing’

For each tool, we store an opt-out cookie on your end device which is valid for an unlimited period of time. If you use our web page with various end devices, you must opt out of the use of retargeting tools for each end device, as we cannot assign multiple end devices to individual visitors. By opting out, you stop the integration of the pixels described and no exchange of data with Facebook or Google takes place.

You can also deactivate personalised advertising directly with the advertising networks. For more information, please visit the web pages of Google and Facebook directly.

Use of Olapic

We use Olapic to display user-generated content on this web page. For more information, please see Olapic’s general terms and conditions of business:

12. Data security

Unfortunately, the transfer of information via the Internet is never 100% secure, so we are unable to guarantee the security of data transmitted to our website via the Internet.

However, we use technical and organisational measures to protect our website from the loss, destruction, access, modification or distribution of your data by unauthorised persons.

In particular, your personal data is transferred by us in encrypted form. We use the coding system SSL/TLS (Secure Sockets Layer/Transport Layer Security) for this purpose. Our security measures are constantly being improved in line with advances in technology.

13. Subjects’ rights

If you are considered a data subject as defined by Article 4 section 1 GDPR, you have the following rights regarding the processing of your personal data according to the GDPR. The legal text for the rights listed below can be found at

Right to confirmation and access

According to the conditions of Article 15 GDPR, you have the right to request confirmation of whether your personal data is being processed, to be given access to the personal data stored concerning you by the controller at any time and free of charge, and to receive a copy thereof.

Right to rectification

According to the conditions of Article 16 GDPR, you have the right to request rectification without undue delay of inaccurate personal data concerning you. Taking into account the purposes of processing, you also have the right to have incomplete personal data completed — including by means of providing a supplementary statement.

Right to erasure

Subject to the conditions of Article 17 GDPR, you have the right to request from [sic] that personal data concerning you be erased without undue delay, providing one of the grounds stated in Article 17 GDPR applies and processing is not necessary.

Right to restriction of processing

According to the conditions of Article 18 GDPR, you have the right to request the restriction of processing if one of the conditions stated in Article 18 GDPR applies.

Right to data portability

According to the conditions of Article 20 GDPR, you have the right to receive personal data concerning you, and that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit said data to another controller without hindrance from us, providing the additional conditions in Article 20 GDPR apply.

Right to withdraw consent

You have the right to withdraw consent issued to us to processing personal data at any time with effect for the future. Please address your withdrawal to the contact details above.

Right to object

According to the conditions of Article 21 GDPR, you have the right to object to the processing of personal data concerning you at any time. If the conditions for an effective objection are fulfilled, we are no longer permitted to process the data.

Right to lodge a complaint with a supervisory authority

Irrespective of any other remedy in terms of administrative or court proceedings, you have the right to lodge a complaint with a supervisory authority, particularly in the member state in which you reside, in which you work or in which the suspected violation took place, if you believe that the processing of personal data concerning you violates the specifications of the GDPR.

14. Passing on your personal data

Your personal data is passed on as follows.

The website is hosted by an external service provider in Germany. This is required for the operation of the website and for the justification, performance and implementation of the existing usage agreement and may also occur without your consent.

Data is then also passed on if we are entitled or obliged to pass on data as a result of legal provisions and/or by order of authorities or courts. This may include, in particular, disclosure for the purposes of criminal prosecution, emergency response or to implement intellectual property rights.

If your data is passed on to the service provider to the necessary extent, they shall only have access to your personal data to the extent required to fulfil their duties. These service providers are obliged to handle your personal data in line with the applicable data protection laws, particularly the GDPR.

Apart from in the circumstances mentioned above, we shall not transmit your data to third parties without your consent. In particular, we shall not pass on any personal data to an entity in a third country or an international organisation.

15. Storage period for personal data

With regard to the storage period, we erase personal data as soon as its storage is no longer required to fulfil the original purpose and all statutory retention periods have ceased to apply. The statutory retention periods are the ultimate criterion for the definitive duration of storage of personal data. Once the period has expired, the relevant data is erased on a routine basis. If retention periods apply, processing is restricted by blocking the data.

16. Note on provision of personal data by the data subject

We would like to take this opportunity to inform you that the provision of personal data is legally required under certain circumstances (e.g. payment details to pay for billable services) or may arise from contractual arrangements. In order to take full advantage of the services offered on the website, you must conclude a relevant usage agreement with us (general terms of use) through registration. In order for this agreement to be performed, you must provide us with certain personal data (e.g. username, email address) which we process as part of the performance of this agreement. If you do not communicate (provide) this personal data to us, this would make it impossible to conclude the agreement with you or, if only some is provided, our services could not be provided in full.

17.Referrals and links

When accessing web pages referred to by our website, you may be asked to re-enter details such as your name, address, email address, browser properties etc. This data protection policy does not govern the collection, disclosure or handling of personal data by third parties.

Third-party providers may have their own different provisions with regard to collecting, processing and using personal data. When visiting third-party web pages, we therefore advise that you find out about their practice for handling personal data before entering personal data.

1. Changes to the data protection policy

We are constantly developing our website in order to be able to provide you with an improving service. We will keep this data protection policy up to date at all times and adapt it if and when necessary.

We shall of course inform you in good time of any changes to this data protection policy. We may do this, for example, by sending an email to the email address you provided. Should you be required to give additional consent to our handling of your data, we shall of course obtain this from you before any such changes take effect.